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"At
Zappos, we now carry over 500 name brands, over 90,000 styles, and close to 2 million pairs of shoes in stock and ready for immediate shipment. We offer the absolute best selection of shoes available anywhere, but much more important to us is offering the absolute best service.
"We staff our call center 24/7, and currently have a staff of over 600 people. The vast majority of our employees work on the front lines taking care of our customers or shipping shoes out of our warehouse. We believe that the most important key to our success will be our service-oriented culture, and we spend a lot of time and effort working on ways to constantly improve our culture.
"As one example, every new employee that we hire in our corporate office is required to go through 4 weeks of Customer Loyalty training (answering phones in our call center) before starting the actual job that he/she was actually hired for. To us, customer service isn't just a department -- it is the entire company."
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