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I would say that a new modem is the clue here. Computers have many different parts made by many different manufacturers. They all have to communicate to each other. Sometimes they don't. Sometimes new hardware installed will interfere with something else that's already installed. I would go into the device manager and look for conflicts. Your new modem is probably using a path that something else is already using. This may be a manual fix that you need help on. My advice is to try a different make and model of modem.
Hope this helps.
Mark
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I don't need an engineer.
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